At Flowers Kennington, we proudly stand by our Fresh Flowers Guarantee. As your trusted local florist, we are dedicated to serving Kennington households and businesses with blooms that are vibrant, beautiful, and long-lasting. Every bouquet and floral arrangement we deliver is carefully crafted to ensure you receive the highest quality flowers, right at your doorstep.
We understand how disappointing it can be to receive flowers that are not in perfect condition. If your order arrives damaged or does not meet the high standards we promise, please contact us immediately on the day of delivery. Provide your order details and one or more clear photos showing the damage or issue so we can quickly assist. We take every report seriously and will work with you to find a resolution swiftly.
We guarantee that all flowers from Flowers Kennington will remain fresh for a minimum of 5 days from the date of delivery, provided they are cared for according to our instructions. If your flowers wilt or spoil before this 5-day window, and you have followed the use and care advice provided, please let us know as soon as possible. Your satisfaction matters to us, and we will do our best to make things right.
Your peace of mind is important. If your flowers do not arrive in top condition due to reasons within our control, or if they fail to meet our freshness guarantee, we offer the following options at your request:
Please note that in order to qualify for a refund or replacement, claims must be made within 24 hours of delivery for damaged goods and within the 5-day freshness period for wilting or failing flowers. Our team will review your request promptly and keep you updated throughout the process.
Flowers Kennington takes customer feedback seriously. If you would like to make a complaint about your flowers or our service, please reach out with your order details and a description of the issue. Our customer care team will investigate promptly and aim to resolve all complaints swiftly and fairly. We appreciate honest feedback as it helps us maintain our standard as a reliable Kennington florist.
As a trusted local business, Flowers Kennington is proud to serve the Kennington area’s households, offices, and community organisations. We believe in open communication, exceptional service, and beautiful, fresh flowers for every occasion. Thank you for making us your first choice Kennington florist.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
