Welcome to Flowers Kennington. These Terms & Conditions (“Terms”) govern your use of our website for ordering and purchasing flower arrangements and related products for delivery throughout Kennington and surrounding areas. By placing an order with us, you agree to abide by these Terms. Please review them carefully before making a purchase as they set out your rights and responsibilities.
These Terms apply to all website users, customers, and any recipients of our products within Kennington and adjacent locations using our online ordering and delivery services.
1. Placing an Order: Orders can be placed online through the Flowers Kennington website at any time. To place an order, you must select your chosen products, input required delivery details (including the recipient’s name and address within Kennington or the surrounding areas), and complete the checkout process.
2. Order Confirmation: Upon completing your purchase, you will see an on-screen order notification and receive an electronic order confirmation. This confirmation acknowledges receipt of your order but does not constitute acceptance. Acceptance occurs when your order is dispatched for delivery.
3. Availability: All orders are subject to product availability and seasonal variances inherent to fresh flowers. In rare cases where specific stems or arrangements are unavailable, we may substitute with blooms of equal or higher value, maintaining similar style and quality.
4. Delivery Instructions: It is your responsibility to provide complete and accurate delivery information. Flowers Kennington cannot accept liability for delayed or failed deliveries resulting from incorrect or incomplete address details.
5. Delivery Areas: Our online flower delivery service covers Kennington and its surrounding localities. Should your order fall outside our service area, we will contact you as soon as possible to discuss alternatives or process a cancellation and refund.
1. Accepted Methods: Payment for all orders must be completed at checkout. Accepted payment methods include most major credit and debit cards, as well as any other forms stated on the checkout page.
2. Pricing: Prices listed on the website are in pounds sterling (GBP) and include VAT where applicable. Delivery charges are clearly indicated at checkout prior to confirming purchase. Prices are liable to change at any time, but changes will not affect orders already confirmed.
3. Security: Your payment details are handled securely through our third-party payment processor. Flowers Kennington does not store or have access to your full payment information.
4. Failed Payments: If your payment is unsuccessful, your order will not be processed. Please ensure sufficient funds and correct payment details when completing your order.
1. Cancellation by the Customer: If you wish to cancel or amend an order, please contact us as soon as possible. Orders may only be cancelled or changed if the requested amendment is received prior to dispatch or preparation of your flowers. Once flowers are being arranged or have been dispatched, cancellations and amendments may not be possible due to the perishable nature of the product.
2. Cancellation by Flowers Kennington: We reserve the right to cancel orders where products are unavailable, for operational reasons, or where fraudulent activity is suspected. In such cases, you will be notified and any payment will be refunded in full.
3. Cooling-off Period: As flowers and floral arrangements are perishable goods, the statutory ‘cooling-off’ period does not apply. This means you are not entitled to automatic cancellation or refund rights once your order has been accepted and processing has commenced.
4. Amendments: Changes to delivery address, recipient details or card messages can only be made before your order is dispatched. Please contact us promptly for any modifications.
1. Delivery Service: We offer flower delivery in Kennington and adjacent areas during our stated business hours. Standard and same-day delivery options are available on select products and dates, subject to availability and cut-off times stated on our website.
2. Delivery Times: While we make every effort to deliver within your selected timeslot or date, delivery times are estimates and cannot be strictly guaranteed due to factors beyond our control (such as traffic or adverse weather).
3. Failed Delivery: If no one is available to accept delivery, we may leave the flowers in a safe place (such as with a neighbour or at the property’s doorstep) or attempt redelivery later, depending on the circumstances. Where possible, we will notify you of the delivery outcome. Please ensure the recipient is aware of the delivery.
4. Delivery Confirmation: You may receive confirmation of delivery once the flowers have been delivered or accepted.
1. Perishable Goods: Due to the nature of fresh flowers, our arrangements are non-returnable and non-refundable unless they arrive damaged or the incorrect items have been delivered.
2. Damaged or Incorrect Orders: Please inspect your flowers upon delivery. If your order arrives damaged, is incorrect, or flowers are in poor condition, contact us within 24 hours of receipt. We may request photographs as proof of damage. Where appropriate, we will offer a replacement or a refund at our discretion.
3. Quality Assurance: All flower arrangements are made to order and quality checked before delivery. Please note minor variations can occur due to the natural characteristics of floral products and seasonal availability.
Customers must provide accurate recipient details and ensure someone is available at the delivery address to receive the flowers. Responsibility for the care, security, and display of flowers passes to the recipient upon delivery.
1. Limitation of Liability: Flowers Kennington is not liable for indirect, incidental, or consequential losses, including but not limited to lost profits or loss of enjoyment, arising from the supply, use, or non-delivery of our products. Our maximum liability for any claim shall not exceed the amount paid for the goods in question.
2. Exclusions: Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be limited or excluded by law.
3. Force Majeure: We shall not be responsible for any failure or delay in performing our obligations where such delay or failure results from causes outside our reasonable control, including but not limited to adverse weather, natural disasters, supply chain shortages, or transport disruptions.
All imagery, text, product descriptions, and design aspects of the Flowers Kennington website are owned or licensed by us. Usage is limited to placing orders and personal reference. Reproduction, distribution, or commercial use of any content is prohibited without our express permission.
Your privacy matters to us. We process your personal information strictly in line with applicable UK data protection laws. Your data is used for order fulfilment, customer communications, and service improvements. For more detail, please refer to our Privacy Policy available on our website.
These Terms & Conditions and any disputes arising from your use of our website or services are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any such disputes.
Flowers Kennington reserves the right to update or amend these Terms at any time. Changes become effective immediately upon posting on our website. You are encouraged to review the terms regularly to stay informed about your legal rights and obligations as a customer.
If you have any questions regarding these Terms & Conditions or the flowers delivery service in Kennington and surrounding areas, please contact our customer care team using the enquiry form on our website. We are always happy to assist you with your order and ensure your satisfaction.
By placing an order with Flowers Kennington, you confirm your acceptance of these Terms & Conditions and your agreement that they apply to all purchases for delivery within Kennington and the neighbouring localities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 163 Kennington Ln, London, SE11 4EZ.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kennington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kennington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
